Improving Communication: Does Your Team Know Your Strategic Plan?

There are a lot of steps in the strategic planning process for credit unions, so it’s logical that some tend to get more attention than others. But there is one step that is more important than the rest, and unfortunately it often gets overlooked: Communicating the credit union’s strategic plan to the entire team. Think […]

Improving Member Service: Eliminate Illogical Responses

OK, in some ways this is not fair.  The occurrence that led me to write this post did not happen at a credit union, and in fact happened in an industry that is notoriously worse than the credit union industry will ever (I hope) allow itself to become. But there is an important lesson in […]

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What’s Your 4th Quarter Strategy?

In just a few hours every credit union leader will be confronted with an opportunity or (if you prefer) a challenge:  It’s fourth and one, and time is running out. What are my (not so cryptically) referring to? The start of the fourth quarter of 2014. Chances are your perspective regarding whether the dawning of […]

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