What’s the Scent of Your Credit Union?

There are a lot of things I look for in a hotel. Most of them are centered on finding ways to make time on the road feel as comfortable as time at home (hey, everybody can dream). For me, the must-haves are access to great dining options (ones that appeal to my inner...

Five Important Realities About Culture

Culture matters more than ever for today’s credit unions, and it is important for credit union leaders to invest in defining, building, and sustaining the desired culture rather than just letting it evolve on its own. Here are five key realities to consider as...

Accountability Sucks!

A common problem that surfaces in planning sessions is returning to topics that have already been discussed, decided, and directed to be done, but that have not been completed. It happens for a number of reasons. Sometimes the action steps that were defined regarding...

5 Important Guidelines for Focus Groups

Several recent conversations with credit union clients have centered on the topic of focus groups. Some of our clients are exploring the idea of using focus groups as part of an internal cultural assessment, while others are looking to focus groups to help them better...

A New “Must Read” from Seth Godin

It’s no secret that I’m a huge fan of the work of Seth Godin.  His books and blog posts always stimulate my thinking and often lead me to the discovery of new ideas and insights. Godin’s to the point, direct, provocative style is appealing in a way...